Aligning IT Services with Business, Improving Quality & Reducing Costs
 
Far Data Solutions’ IT Service Management (ITSM) product goes beyond the standard industry offering of conducting an IT Services gap analysis and delivering a “one-size-fits-all” ITSM solution.
 

ITSM

                                 
Although our ITSM consultancy services are based on the best practice IT Infrastructure Library (ITIL) framework, our product goes much further, by including measurable process improvement and performance management methodologies.
  
Our product includes :

  • Gap Analysis and Service Improvement Strategies

  • Business aligned ITSM processes through Service Level Management

  • Detailed Implementation Strategy for each ITSM process

  • Clearly defined Role Responsibilities for each level of ITSM

  • Measurable Key Performance Indicators for each role

  • Development of Standard and Repeatable ITSM “Processes Check Lists”

  • “Building block” approach to Process Implementation, Training and Role Changes

  • Auditing to establish easy to understand Baselines to support ongoing Service Improvement initiatives

  • Management Mentoring

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Contact Far Data Solutions Contact Far Data Solutions for a free 2 hour consultation to discuss your IT Service Management needs.